Meta Catalog Management
Whoxa CRM integrates with Meta's Product Catalog, allowing you to showcase and sell products directly through WhatsApp conversations. Once connected, agents can send product cards, single items, or full catalog messages to customers.
Prerequisites
Before using Meta Catalog, make sure:
- Your WhatsApp Business Account (WABA) is connected in Whoxa CRM.
- Your access token includes the
catalog_managementandbusiness_managementscopes (see Step 3 — Generate Access Token). - You have a product catalog created in Meta Commerce Manager (business.facebook.com/commerce).
How Catalogs Are Linked
Meta catalogs are not created inside Whoxa CRM — they are created in Meta Commerce Manager and then synced into the CRM. Whoxa CRM reads your WABA's linked catalogs via the Meta API and stores them locally for fast access.
Sync Your Catalog
- Log in to Whoxa CRM.
- Go to Catalog → Meta Catalog.
- The page will automatically load catalogs linked to your WABA.
- If no catalogs appear, click Sync Catalogs to trigger a manual fetch from Meta.
Note: Catalogs must first be linked to your WhatsApp Business Account in Meta Business Manager before they appear here.
Link a Catalog to Your WABA (in Meta)
If your catalog is not appearing after sync:
- Go to business.facebook.com → Business Settings → Accounts → WhatsApp Accounts.
- Select your WABA.
- Click Settings → Catalog.
- Select or create a catalog and click Connect.
Add Products to a Catalog
Products are managed inside Whoxa CRM after the catalog is synced.
- Go to Catalog → Meta Catalog.
- Click on a catalog to open it.
- Click Add Product.
- Fill in the product details:
| Field | Required | Description |
|---|---|---|
| Product Name | Yes | Name shown to customers |
| SKU / Retailer ID | Yes | Unique identifier for the product |
| Price | Yes | Numeric value (e.g., 499) |
| Currency | Yes | Currency code (e.g., INR, USD) |
| Availability | Yes | In Stock, Out of Stock, or Preorder |
| Condition | Yes | New, Refurbished, or Used |
| Image URL | Yes | Public URL to the product image |
| Product URL | Yes | Landing page URL for the product |
| Description | No | Short description of the product |
- Click Save Product.
Send Products in a Conversation
Once products are added, agents can send them from the Chat window:
- Single Product — Send one product card with image, name, price, and a Shop Now button.
- Multi Product — Send a list of up to 30 products in a scrollable catalog message.
- Catalog Template — Send a pre-approved template message that includes a catalog item.
Required Meta Permissions Summary
| Permission | Purpose |
|---|---|
catalog_management | Create, update, read product catalogs via Meta API |
business_management | Access WABA-linked catalog data from Meta Business Manager |
whatsapp_business_management | Fetch catalog associations from the WABA node |
whatsapp_business_messaging | Send catalog/product messages to customers |
If any of these permissions are missing from your access token, re-generate the token with all 6 scopes as described in Step 3.