Step 4 — Configure Webhook URL

Meta sends all incoming messages and status updates to your server via a webhook. You must register Whoxa CRM's webhook URL in your Meta App.

Get Your Webhook Details from Whoxa CRM

1. Log in to Whoxa CRM.
2. Go to Settings → Integrations → Connect WhatsApp.
3. Click the Webhook Configuration tab.
4. Copy the two values displayed:
   • Webhook URL — e.g., https://your-api-domain.com/webhook/whatsapp
   • Verification Token — a unique token generated for your account

Register the Webhook in Meta

1. Go to developers.facebook.com → Your App → WhatsApp → Configuration.
2. Under the Webhooks section, click Edit.
3. Paste your Webhook URL in the Callback URL field.
4. Paste the Verification Token from Whoxa CRM.
5. Click Verify and Save.

Meta will send a GET request to your URL to confirm it responds correctly. If verification fails, make sure your API server is running and publicly accessible.

Subscribe to Webhook Fields

After saving, scroll down to Webhook Fields and enable:

Field	Required
messages	✅ Yes
message_deliveries	Recommended
message_reads	Recommended
messaging_postbacks	Optional

Click Subscribe for each field you want to enable.

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Proceed to Step 5 — Verify & Save Credentials.